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| Service Deactivated? |
| Your online service will be deactivated if you key-in an incorrect password, 3 times consecutively. In such a situation, you have to call our CSRs (at 603-8739 1118) to reactivate your online service. |
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| Forgot Your Password? |
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| In the event that you forget your password, you will have to go to the Forgot Password section to obtain a temporary password. At this section, you are required to key-in your User ID to retrieve the hint that you had set at the point of registration. |
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| Once you have successfully provided the answer to the hint, the system will generate a 6-digit control code as your temporary password. This password will be sent to your registered e-mail address. You will use this 6-digit password to logon and to change your password immediately. |
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| Forgot Your Trading PIN? |
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| In the event that you forget your trading PIN, you have to go to Forgot PIN section to obtain a temporary PIN. At this section, you are required to key-in your User ID to retrieve the hint that you had set at the point of registration. |
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| Once you have successfully provided the answer to the hint, the system will generate a 6-alphanumeric control code as your temporary PIN. This PIN will be sent to your registered e-mail address. |
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| Upon logging on to apexetrade, you should immediately change to your new PIN at the Change PIN section before you start to trade. |
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| Forgot Your Answer to Hint? |
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| If you cannot recall the answer to the hint that you had set at the point of registration, you have to call our CSRs (at 603-8739 1118) for assistance. |
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| Should you wish to change your hint and answer to hint, you may submit your request via email or letter. |
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| Contact our CSRs at |
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