| FAQ - Securities |
| Opening Account | Trading | Settlement | Securities | Technical | Others |
| 1 | How secure is this trading site? |
| apexetrade is a secured online trading facility. Security is addressed through a variety of controls. The first level of control lies with the client. Access to the site for registered clients is protected via User ID and password authentication. Placing of orders are confirmed by requiring you to key in your trading PIN before orders can be submitted. Data encryption provides the next level of control. apexetrade uses 128-bit encryption to encode all orders submitted through the system. Finally, apexetrade incorporates standard network security methods to guard against unauthorised access. | |
| 2 | What can I do to safekeep the security of my account? |
| Below are a few recommended precautions that you may wish to take :
| |
| 3 | What happens if my attempts to logon fail? |
| For security reason, your online service will be deactivated if you key-in the wrong password three (3) times consecutively. If this occurs, please contact our CSRs for assistance. | |
| 4 | What happens if I forget my password? |
| In the event that you forget your password, you will need to go to the 'Forgot Password' section. At this screen, you will need to key in your User ID to retrieve the hint to your password. Once you have successfully provided the answer to the hint, the system will generate a 6-digit code, which will be sent to your registered email address. You will then use this 6-digit code to logon. Upon logon, you are required to change to a new password. Therefore, it is very important to have a valid email address for correspondences via Internet. | |
| 5 | Why does my online trading session gets logoff automatically? |
| As an added security measure, our system will logoff if your online trading session has been left unattended for more than 20 minutes. |
